r/eBaySellerAdvice: For eBay sellers. Seeing as how it hasn't shipped yet, there's no way it could get here by today. If the seller does not click “Ship”, the order status will show as “Awaiting Seller to Ship” until the indicated shipping time has passed. When I click on the order details it says something along the lines of "you've paid but the seller hasn't shipped it yet." Regarding sending registered items to the global shipping depo, I doubt they sing for anything regardless, I use to send stuff to them registered and never saw a … The next business day it could ship is Tuesday - tomorrow. Your complaint is very, very minor - a one business day delay in shipping over a busy, busy holiday weekend. Are there piles and piles of items that have tracking numbers that were never scanned? That is the only date you need to care about. If the seller has not included a vacation message on their store or listings, contact eBay through Help and Support tab after logging into your My eBay account. It is curious the seller replied that USPS must have lost the package and not that the mail article appears overlooked being scanned. It makes buyers (and sellers) irate. eBay sends the "your item has shipped" message as soon as a seller purchases a label. eBay may also require a reversal of the PayPal payment that your buyer made to you consisting of the GSP item price and the amount (if any) charged by you to ship the item to the Global Shipping Center. Have you messaged the seller? The item was then marked as shipped with no tracking number. I ordered a book with standard Australia post ($7.95) on May 31 2017, they said it will be shipped within 2 - 3 business days. Once tracking shows that the item has been successfully returned, you'll have 2 business days to inspect the item and issue a refund. The watch seller has a delivery time of 5-9 business days from Singapore. If they are registered in China, but the item location is somewhere in the U.S., they item may be coming from China. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. The seller can get the funds released a lot sooner that 21 days, by using online viewable D/C. It makes buyers (and sellers) irate. 12/21 was Thursday. Could it happen yes, does that happen often - jeez I would hope not. I told paypal that i have not received anything and that i was promissed the item would be shipped the day after payment (overnight shipping as well) and nothing. That only makes shipping one day late. You paid full retail so why wouldn't the seller want you to have this item? I remember when if you asked Alexa to change the channel, she had to go to the TV and turn the knob. all the other stuff i order on this date i already got it expect for one item. Filed a claim and investigation with UPS since eBay didn't want to help. Ebay protects their buyers. So yes, it is illegal to not ship an item that someone has paid for. I order a product from another seller to fulfill an item I did not have. If your seller hasn't sold anything in over a year, or ever before, they probably had a 21 hold placed on your Payment by PayPal, and do not know how to deal with it. You need to chill out and just wait until the item arrives. The seller will also pay for return shipping.. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. I wish they were scanned to prevent the ding from not getting scanned. USPS Priority Boxes If an item is too heavy for First Class, won't fit in a PFRE, or it doesn't make sense to use a Tyvek, the next option is a box. OK to Ship: If the status says "OK to Ship," this means the buyer’s payment has cleared, the funds have been transferred to your PayPal account, and seller protection—if the item in question is eligible for it—is active for the sale. Meet other eBay community members who share your passions. I haven't received an email either. If they shipped it today, it might not update till later tonight. Packing your sold items. In many more examples, no. " the items have not been shipped, or if they have I did not receive any notification. Some buyers do not want to wait an extra day and beat the seller up over it. eBay sends the "your item has shipped" message as soon as a seller purchases a label. Copyright © 1995-2021 eBay Inc. All Rights Reserved. It does happen. Let the seller know your item hasn't arrived If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. The seller i purchased an item from off of ebay did not send me the merchandise until after i opened a claim on paypal and send over 10 message to him regarding the shipment. I want to believe them but I paid full retail for an item that I believe they thought would go for big bucks over that price. Ask any questions about eBay selling - how to find merchandise, improve listings, shipping questions, help … A lot of sellers never mark items as posted, so you cannot use that as a guide. You need to not worry and give it time. The seller has been paid, but is refusing to send the items till paypal/ebay releases the funds. Any recourse? is closed. eBay will track the delivery of the returned item. Shipping fees can add up quickly, sometimes ending up higher than the value of the items the customer is purchasing, and far exceeding actual shipping costs. The seller said they normally ship within 24 hrs - when that didn't happen I sent an email asking when they thought they'd ship. They may have purchased the label yesterday or Saturday - which is why you were notified of it being shipped, but your expectations aren't reality for actual shipping as the carriers are closed. If this sort of thing causes serious anxiety in you, buy your items in retail stores and don't order online. Sellers have the power to set their own handling time, and meeting or beating it is a chance to offer great customer service and maintain on-time shipping performance. If you change your mind or use the wrong shipping address, contact the seller within an hour of your purchase. If the transaction is completed through PayPal the money is then frozen in the seller's account. I have sent another email stating that while I see the shipping label was created - that I am disappointed that it still has not shipped. They show updated information better than ebay. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Welcome to ebay. 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